Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How should I care for my Critical Role apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your garments inside out in cold water and tumble drying on low heat or air drying.
What is your return policy for fashion items?
We accept returns and exchanges on unworn, unwashed clothing items within 30 days of delivery. Items must have original tags attached to be eligible for a refund.
How long will it take for my order to ship?
Orders for in-stock items typically process within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on the destination.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or VAT taxes applied by their local government.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit.
What should I do if my item arrives damaged?
If you receive a defective or damaged item, please contact our support team immediately with your order number and a photo of the damage so we can arrange a replacement.